How SP+ strengthens incident management
Incidents and hazards need more than just a form filled out. They need a response. With SP+ Smart Forms, organisations can move beyond basic reporting and take control of the entire process, from the moment an incident is logged through to the completion of follow-up actions.
Built into the SP+ platform, Smart Forms are used across the system to manage a wide range of tasks. But when it comes to safety incidents, they offer particular value: improving accuracy, driving accountability, and making sure nothing gets missed.
Report incidents in real time
With SP+, incidents can be reported from any location and on any device. Whether it’s a hazard identified on-site or an injury in the workplace, team members can complete a Smart Form directly from their phone or tablet.
Forms are intuitive, easy to complete, and allow users to upload supporting documents or photos, all stored in one place. This ensures issues are captured in real time, with the right level of detail.
Automate follow-up actions
What sets SP+ Smart Forms apart is their ability to do more than collect information—they initiate action.
Once an incident or hazard is submitted, related actions can be created immediately within the same form. These actions might include:
- Scheduling repairs or maintenance
- Notifying relevant supervisors
- Updating risk assessments
- Assigning training or procedure reviews
Each task can be assigned to the appropriate person, with clear responsibilities and deadlines. No more disconnected processes or delayed follow-ups—everything happens in one streamlined flow.
Keep accountability front and centre
All actions raised through Smart Forms are fully trackable within SP+. Assigned users receive notifications, and progress is logged against each action item. This makes it easy for managers to:
- See what’s outstanding
- Check what’s been completed
- Follow up when needed
There’s no need for external trackers or reminders. The system keeps things moving and ensures each reported issue is followed through properly.
Real-time oversight through dashboards
Every entry and action raised through a Smart Form feeds into a live dashboard, providing at-a-glance oversight. SP+ uses a traffic-light system to help prioritise:
- Red for overdue or urgent items
- Orange for actions approaching their due date
- Grey for scheduled or future items
Clicking into each item provides full context, from the original incident report to related documents and actions. This helps teams manage workload, focus on critical items, and ensure nothing is missed.
A full record, without the admin burden
All incident reports, actions, and outcomes are automatically recorded, creating a secure and transparent audit trail. This is particularly valuable for compliance, internal reviews, and ongoing improvement.
Because it’s all digital, there’s no need to chase paper forms or reconcile spreadsheets. Everything is logged, version-controlled, and accessible in one place.
Smart Forms beyond safety
While this article focuses on incident response, it’s worth noting that Smart Forms in SP+ are used across a range of functions. Whether it’s for change requests, audit booking, SWMS creation, or capturing feedback, Smart Forms help standardise and simplify business processes throughout the system.
Key benefits for incident and hazard management:
- Real-time reporting from any device
- Immediate action creation within the form
- Assigned responsibilities with automated notifications
- Live dashboards for visibility and prioritisation
- Secure audit trail for accountability and compliance
See it in action
Smart Forms are just one of the many features that make SP+ a powerful platform for managing your systems and improving the way your teams work. If your incident management process needs more structure, visibility, or follow-through, we’d be happy to show you how Smart Forms can help.
Contact us to learn more or book a demo of the SP+ platform.
