Supporting your solution.

Cover the basics or keep our support team in your corner.

Southpac Plus offers comprehensive support with its systems management software.

Comprehensive support from our local team, when you need it.

When it comes to systems management software, support is often an afterthought. But we know support is a must-have. We’re 100% Australian owned and operated, and our real-time support is provided by a local team with expertise in SharePoint and the SP+ platform. We’re here when you need it.

From troubleshooting to configuration, system monitoring and analysis, we can also support the integration of SP+ with your other business systems.

Your support, your choice.

Our platform is continually reviewed and updated as part of a flat monthly maintenance fee, which is included with all the Support options below. Choose from the option that best suits you, depending on the size and complexity of your operations.

Basic

  • Includes 2 hours of support per month in addition to the flat monthly maintenance fee

  • Backup and restore SharePoint data

  • Troubleshooting and issue resolution

  • Recommended for small organisations (1 – 10 employees)

Premium

  • Includes 4 hours of support per month in addition to the flat monthly maintenance fee

  • Backup and restore SharePoint data

  • Troubleshooting and issue resolution

  • Recommended for medium organisations (11 – 50 employees)

Priority

  • Includes 6 hours of priority support per month in addition to the flat monthly maintenance fee
  • Backup and restore SharePoint data

  • Troubleshooting and issue resolution

  • Recommended for large or multi-site organisations (50+ employees)

Taking security seriously.

We know security is a vital concern for all organisations, especially when it comes to company data.

SP+ has been designed with security top of mind. As well as the comprehensive suite of security features provided by Microsoft and SharePoint, our support includes a range of security add-ons, including malware removal and security audits.